Find answers to common questions
about our tours, services, and policies.
What’s included in the tour?
- The tour includes the services of a professional, knowledgeable driver guide.
- Meals, refreshments, and entry fees to certain sites are not included in the cost.
Where will I be picked up from?
- We offer pick-up from anywhere on the Orkney Mainland.
- Cruise ship passengers will be picked up directly from their port.
Are there breaks during the tour?
- Yes, there will be numerous stops for photos, refreshments, and comfort breaks throughout the tour.
Can I bring luggage?
- Guests are asked to bring only one small rucksack or bag, as there is no additional storage space in the vehicle.
Is your vehicle wheelchair accessible?
- Unfortunately, our vehicle is not designed for wheelchair access. Guests must be able to get in and out of the vehicle independently.
- Some tours involve walking, such as the 500-meter walk from the visitor center to Skara Brae.
What should I wear?
- Comfortable, sturdy footwear is essential, as some walking is required during the tours.
- Dress in layers and bring a waterproof jacket to stay warm and dry.
Do I need travel insurance?
- Orkney Unlimited is fully insured and meets all statutory requirements.
- We strongly recommend that guests have their own travel insurance to cover medical emergencies, cancellations, and other unforeseen circumstances.
What is your smoking policy?
- Smoking, including the use of vapes, is not permitted in the vehicle.
- Many sites also prohibit smoking. However, ample breaks will be provided for smokers.
Can I bring food or drinks?
- Only water is permitted in the vehicle.
- Please inform us of any allergies or dietary restrictions in advance.
What if I have dietary or allergy requirements?
- Please disclose any allergies, especially food-related ones, prior to the tour.
- Orkney Unlimited cannot be held responsible for allergic reactions caused by exposure to foodstuffs or other products brought by guests.
What if I have mobility or fitness concerns?
- Guests need to have reasonable mobility to access some sites.
- Skara Brae offers electric buggies, but availability cannot be guaranteed.
- There is insufficient space to store a wheelchair in the vehicle.
Can I bring pets?
- Unfortunately, pets are not allowed on our tours, except for assistance dogs.
What happens if the tour is canceled?
- If Orkney Unlimited cancels your tour for any reason, we will provide a full refund.
- If the tour is canceled due to ferry or boat cancellations, you will also receive a full refund.
What is your right to refuse service policy?
- Orkney Unlimited reserves the right to refuse service to guests who are violent, abusive, or offensive to staff, other guests, or site staff.
- In such cases, no refund will be provided, and the guest may be liable for any damages caused.
Question not answered here?
If you have any additional questions, feel free to contact us at:
Email: Or*************@*****ok.com
Phone/WhatsApp: +44 7789 093028
